Effective Date: 01/06/2024
Welcome to Traveling Socotra! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website (www.travelingsocotra.com) and our services.
1. Information we collect
When you use our website or purchase our tours, we may collect the following types of information:
- Personal information: This includes your name, email address, phone number, passport details, and payment information.
- Booking information: Details about your travel plans, preferences, and any special requests.
- Usage data: Information on how you use our website, such as pages visited, links clicked, and time spent on our site.
- Device information: Data about the device you use to access our website, including IP address, browser type, and operating system.
2. How we use your information
We use the information we collect for various purposes, including:
- To process bookings: To complete your tour bookings and provide you with the requested services.
- Customer support: To respond to your inquiries and provide customer support.
- Personalization: To tailor our services to your preferences and improve your experience on our website.
- Marketing and promotions: To send you promotional materials and updates about our services, subject to your consent.
- Analytics: To analyze website usage and improve our website and services.
3. Tracking and cookies
We use tracking technologies such as cookies, web beacons, and similar technologies to collect information about your interaction with our website. Some of the tools that are used:
- Meta Pixel: To track user interactions and improve our advertising efforts on social media platforms.
- Google Analytics: To collect and analyze usage data to understand how our website is used and to enhance the user experience.
- Hotjar: To gain insights into user behavior and improve website functionality.
You can control cookies through your browser settings and other tools. However, disabling cookies may affect the functionality of our website.
4. Sharing your information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers: Third-party vendors who assist us in providing our services, such as payment processors and travel partners.
- Legal requirements: When required by law or in response to legal processes, we may disclose your information to law enforcement or regulatory authorities.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
5. Data security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure.
6. Your rights
You have the right to:
- Access your information: Request a copy of the personal information we hold about you.
- Correct your information: Request correction of any inaccuracies in your personal information.
- Delete your information: Request deletion of your personal information, subject to certain legal obligations.
- Opt-out: Unsubscribe from our marketing communications at any time.
To exercise any of these rights, please contact us at info@travelingsocotra.com.
7. Changes to this privacy policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Traveling Socotra
Email: info@travelingsocotra.com
WhatsApp: +971 55 849 1810
Thank you for trusting Traveling Socotra with your travel plans. We are committed to protecting your privacy and ensuring a safe and enjoyable experience on our website.
